Adveno — Support

Need a hand? Email parisbrugemons@gmail.com and we'll get back to you, usually within 24–48 hours.

Besoin d'aide ? Écrivez-nous à la même adresse — réponse sous 24 à 48 h.

Quick help

Add a parcel — paste a tracking number (automatic carrier detection when available), or, with Premium, forward your shipping confirmation email to your personal Adveno address (Add → "import by email").
Air cargo — switch the Add screen to "Air cargo", enter the AWB number and select the airline.
Notifications — enable push in Settings for available tracking updates. Timing depends on carrier data and push delivery. If they're off, turn them on in iOS Settings → Adveno → Notifications.
Languages — Settings → Language (English, Français, Español, Deutsch, 日本語, 한국어, 简体中文).
Manage or cancel a Premium subscription — iOS Settings → your Apple Account → Subscriptions. A lifetime purchase is a one-time purchase and does not renew. You can also tap "Restore purchases" in the app's Settings.
A number won't update? — some carriers take a few hours to publish the first scan; pull to refresh, and make sure the number and carrier match.

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